Damaged Products: We accept exchanges only if your item arrives damaged in transit and is reported to us within 24 hours of delivery.
Colour Variation: Please note that jewellery colours may vary slightly in person due to screen display limitations. Returns or exchanges based on colour variation are not accepted.
Sale Products: All items purchased during a sale or promotion are final sale and non-refundable.
Steps for Exchange
Notify Us Promptly:
Contact us within 1 day of receiving your order with your order details:
Submit Product Photos:
Before sending any damaged or incorrect item back, you must provide a clear photo of the product. All returns are subject to review and approval by the Pure Allure Quality Control (QC) team.
Return Authorization:
Once your return is authorized by our QC team, we will guide you on the most convenient return method.
Pickup & Return Requirements:
For approved exchanges, returns must be dispatched by the customer or scheduled for pickup from the exact same delivery address and pincode where the order was originally delivered.
Important Notes
Items sent without prior notification and approval will not be accepted.
We are not liable for lost or damaged return packages sent independently.
The complete exchange process takes 10–15 business days.
